Terms and conditions

Last Updated: December 10, 2025

Welcome to Estetika Professional. These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “Freelancer,” or “You”) and Knoll Florentina, doing business as Estetika Professional (“we,” “our,” or “us”).

By accessing or using our website, mobile application (the “App”), or any related services (collectively, the “Service”), you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

1. Legal Identity and Contact

The Service is operated by:

• Legal Name: Knoll Florentina
• Registered Office: Chaussée de Watermael 15/b004, 1160 Auderghem, Belgium
• VAT / Enterprise Number: BE0567860665
• Contact Email: [email protected]

2. Nature of the Service

Estetika Professional is a specialized Software as a Service (SaaS) platform designed to assist beauty professionals in managing their business operations, including appointment scheduling, client profile management, and the generation of digital consent forms.

3. Eligibility and Accounts

• 3.1. Professional Use Only: You represent and warrant that you are at least 18 years of age and act as a professional (sole trader, freelancer, or company) in the beauty/aesthetics industry. This Service is not intended for consumers to book appointments directly.
• 3.2. Account Security: You are responsible for maintaining the confidentiality of your login credentials. You accept full responsibility for all activities that occur under your account.
• 3.3. Accurate Information: You agree to provide accurate business information (e.g., Business Name, Address) during registration, as this data is legally required to appear on the contracts generated between you and your clients.

4. Subscriptions, Payments, and Billing

• 4.1. Subscription Plans: We offer Free and Paid (“Pro”) subscription tiers. Features and pricing are displayed on the Apple App Store and Google Play Store pages.
• 4.2. Payment Processing: All payments are processed and managed directly by Apple (for iOS) or Google (for Android). We do not collect, store, or process your credit card information.
• 4.3. Automatic Renewal: Subscriptions automatically renew unless canceled at least 24 hours before the end of the current billing period. You must manage cancellations via your Apple ID or Google Play account settings.
• 4.4. Refunds: As payments are processed by third-party app stores, we cannot directly issue refunds. Refund requests must be submitted to Apple or Google in accordance with their respective refund policies.

5. Intellectual Property and User Content

• 5.1. Our IP: The App, including its code, design, features (“Liability Engine”), and templates, remains the exclusive property of Knoll Florentina and its licensors.
• 5.2. Your User Content: You retain full ownership of the data, text, files, photos (e.g., “Before/After” images), and client information you upload to the Service.
• 5.3. License to Us: By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, and display your User Content solely as reasonably necessary to provide the Service to you (e.g., storing your data in our database).
• 5.4. Data Export: You may export your User Content and signed consent forms at any time via the “Export Data” function in the App settings.

6. Data Protection and GDPR

To comply with the General Data Protection Regulation (GDPR), the parties acknowledge their respective roles:

• 6.1. You are the Data Controller: You determine the purposes and means of processing your clients’ personal data (including sensitive health data). You warrant that you have obtained all necessary legal consents from your clients to collect their data and store it in the App.
• 6.2. We are the Data Processor: We process this data on your behalf, providing the cloud infrastructure (via Supabase, hosted in Ireland/EU) to securely store and retrieve it.

7. The “Liability Engine” & Digital Consent Forms

• 7.1. Template Disclaimer: The consent form templates provided within the App are generic samples for informational purposes only. They do not constitute legal advice. Laws regarding liability waivers vary significantly by jurisdiction.
• 7.2. User Responsibility: You are solely responsible for reviewing, editing, and customizing the templates to ensure they are legally valid and enforceable in your specific jurisdiction and adequate for your specific insurance requirements.
• 7.3. E-Signatures: We provide technology to capture digital signatures and generate timestamped PDF documents. We make no warranty regarding the admissibility or enforceability of these digital signatures in your local courts.

8. “Offline-First” Limitations and Data Loss

The App is designed with an “Offline-First” architecture, allowing you to work without an internet connection.

• 8.1. Local Storage Risk: Data entered while offline is stored locally on your device. It does not sync to our secure cloud servers until you reconnect to the internet.
• 8.2. Liability Exclusion: We are not liable for any loss of data caused by device theft, damage, or app uninstallation that occurs before the local data has successfully synchronized with our servers.

9. Prohibited Conduct

You agree not to:

• Use the Service for any unlawful purpose.
• Upload photos depicting nudity (except as medically necessary for the treatment record) or content that is pornographic, offensive, or infringing on third-party rights.
• Attempt to reverse engineer, decompile, or hack the App.
• Use the App to generate fraudulent contracts or records.

10. Limitation of Liability

To the maximum extent permitted by applicable Belgian law:

• 10.1. Service “As Is”: The Service is provided on an “as is” and “as available” basis. We do not warrant that the Service will be uninterrupted, secure, or error-free.
• 10.2. Exclusion of Damages: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.
• 10.3. Specific Exclusion (Services You Provide): We strictly disclaim all liability for any injuries, allergic reactions, infections, scarring, or other damages resulting from the beauty services you provide to your clients. The use of our App does not shift professional liability to us.
• 10.4. Cap on Liability: Our total aggregate liability for any claims arising out of these Terms shall not exceed the amount you have paid us for the Service in the twelve (12) months preceding the event giving rise to the claim.

11. Indemnification

You agree to defend, indemnify, and hold harmless Knoll Florentina, its affiliates, officers, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in any way connected with:

• Your access to or use of the Service;
• Your violation of these Terms;
• Any dispute between you and your clients;
• Your violation of any third-party right, including any intellectual property or privacy right.

12. Termination

We reserve the right to suspend or terminate your access to the Service immediately, without prior notice, if you breach these Terms (e.g., non-payment, uploading illegal content). Upon termination, your right to use the Service will cease immediately.

13. Governing Law and Dispute Resolution

• 13.1. Governing Law: These Terms shall be governed by and construed in accordance with the laws of Belgium.
• 13.2. Jurisdiction: Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Brussels, Belgium.
• 13.3. ODR Platform: If you are a consumer residing in the EU, you may also submit disputes to the European Commission Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on this page and updating the “Last Updated” date. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.

15. Contact Us

If you have any questions about these Terms, please contact us at:

Estetika Professional
Email: [email protected]
Address: Chaussée de Watermael 15/b004, 1160 Auderghem, Belgium